PDF By far the primary benefit that Network in the Cloud gives you and your staff is the freedom to focus on your core business activities. Prosper-IT literally eliminates the need for you to divert time and resources towards deploying and maintaining IT services. At the same time, we deliver many additional benefits for your business:
SLA Agreement with Money-Back Guarantee
Prosper-IT provides you with an SLA agreement to ensure uptime—with the promise of a money-back guarantee should we not properly fulfill the terms of the agreement. The SLA signifies our commitment to providing you with a fully-hosted, managed solution that includes a secure hosted desktop for every employee as well as data storage, application hosting, backups, antivirus, intrusion detection, application updates and unlimited technical support.
Elimination of Expensive Servers, Storage and Network Infrastructure
Because we host your entire IT infrastructure in our Tier-III SaS70 certified data center and provide computer services to your staff via a dedicated and secure cloud-computing environment, your business no longer needs to deploy any in-house servers and additional infrastructure hardware such as storage and routers. In addition to eliminating the initial capital costs of purchasing all this equipment, you also eliminate on-going maintenance and support costs. You also no longer have to worry about hardware upgrades as your system ages. We automatically take care of this for you.
Ability to Quickly Add and Subtract Users as Business Needs Change
For businesses that need to quickly augment their staff when sudden upticks in business activity occur, we can easily add new users and scale your service to meet the increased demand for IT services. Just as importantly, should you need to cut back on your staff, you can quickly scale down your service to reduce your IT costs while the business adjusts.
Access to Help Desk Team for Issue Resolution
Each of your users can get technical support from our professional help desk team. The Basic Support Plan is available from 8am to 5pm EST and takes care of technical issues quickly so that you and your staff have more time to focus on job responsibilities. Additional support plans are also available.
Reduced IT Provisioning Costs
Our fixed, monthly, per-user cost structure eliminates unpredictable costs and enables you to accurately plan for your annual IT costs. Most importantly, our pricing structure significantly reduces the cost of providing IT services when compared to the cost of purchasing and maintaining your own internal infrastructure. When considering the added cost of hiring a support staff to keep the infrastructure functioning and up-to-date, our approach makes even more sense from a cost-reduction standpoint.
24×7 User Access from Any Internet Connection
All your users enjoy instant and secure access to your private network from anywhere that they can connect to the Internet—the main office, a remote office, at home, or on the road. This capability revolutionizes the way your business can operate since employees no longer have to report to the office to complete tasks. All of your software applications, files and e-mail are readily accessible from any Internet connection worldwide—whether users rely on desktops, laptops, tablets or smartphones.
Users Interact with Applications Just as They Do with Internal Desktop Computers
One of the biggest advantages of Network in the Cloud is that nothing changes at all from the perspective of your end users. They can access all the same applications and data just as they currently do with the same desktop view. Furthermore, when they log-in from the road or from home, the desktop view will be just the same as it is from the office, which helps improve user efficiency when working remotely.
Support for All Applications
Network in the Cloud supports all Microsoft Office applications as well as all types of e-mail, database, accounting, sales and custom applications. Any application that you currently rely on as well as any that you will need in the future can be easily provisioned to your users from our data center. This also means that you will never have to install applications and updates on your end-user devices—we take care of all initial deployments as well as license management, software updates and patches.
Support for All Types of Devices
No matter which device your users prefer—including desktop and laptops that function on Windows and Apple operating systems as well as tablets and smartphones that operate on Windows, Apple, Android and Blackberry operating systems, Network in the Cloud offers easy and fast access to all applications and e-mail. This capability is particularly beneficial for businesses that allow users to access business applications with personal devices and thus require the ability to interface with a wide range of systems.
Integration with VoIP Phones
For a total hosted solution, you also have the option of integrating Network in the Cloud with your VoIP phone service to create a unified communications environment. This allows your users to access e-mail from their VoIP phones, and they can access voice mail from their e-mail accounts.
Daily Back Ups to Multiple Off-Site Data Centers
Protecting your data is critical and one of our primary missions. We back your data up on a daily basis to multiple off-site data centers. If for any reason your users are unable to access our primary data center, we immediately shift their access to another data center so they can continue working without any interruption. Our staff of backup and disaster recover experts also verifies backups to ensure you always have a failover option and will never lose data.
High Level of Security
Data security and the protection of corporate assets are crucial in today’s business world. Whether it’s a matter of keeping data away from competitors or complying with regulations that protect customer privacy, Prosper-IT prevents malicious attempts from compromising the confidentiality, integrity and availability your systems. Our security team monitors your infrastructure and environment to ensure you are safe from hackers, viruses, malware and spyware. Our system also includes defense mechanisms such as antivirus, firewall, and intrusion-detection systems.